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Case study · Fashion

Maison Rema: connecting the brand, Shopify and customer relationships

One experience, from discovery on social media to purchase in the store.

Maison Rema

Summarise this case study with an LLM.

The client

Maison Rema is a fashion brand whose digital experience has to show the same level of care as its world. The project combined the redesign of its online presence with support on its tools and processes.

The challenge

The aim was to make several contact points consistent: the Shopify store, social media and email exchanges. Each channel had to contribute to the customer journey, with an organization the brand could keep running.

What we delivered

We supported the brand on its Shopify e-commerce site, its identity and its digital journeys. The scope includes social media, Brevo and the related processes: an approach that connects presenting the offer, selling and customer relationships.

How we worked

The work began with a diagnosis and scoping, followed by the store architecture and mockups. Shopify development was followed by testing and back-office training. Figma was used to work on the journeys, and a Notion workspace to track progress.

What changed

Maison Rema has a shared framework for its store and its other contact points. Ongoing support lets content and tools evolve in keeping with the brand, with all channels handled together.

« They rebuilt our website, look after it and are always available with good advice. »

Maison Rema

Tools used

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