Partner: a digital team, with no hour counter

An SME that has to move every week has three bad options. Hire, which assumes finding a profile covering the website, the content, the design and the automations, and who does not exist. Stack up suppliers, which turns every subject into coordination. Or sign an hourly package.

An hourly package produces two equally harmful behaviours. Either you do not dare ask, for fear of eating into the quota, and the digital side freezes. Or you ask in order to consume, and the supplier does useless things. In both cases, the discussion is about the counter instead of about your business.

Partner removes the counter. The trade-off is a simple rule, and it is that rule that makes unlimited workable for both sides.

That is the operating rule, and it deserves to be understood before signing because everything follows from it.

What “unlimited” means

You ask for what you want, as often as you want. There is no quota, no counting, no discussion about time spent. A request is never refused because the month has already started.

What “one task at a time” means

We handle one thing, then the next. You set the order, and you can change it at any moment as long as a task has not started.

That rule does not limit volume, it limits parallelism. It is what lets us have no counter: we do not sell hours, we sell a queue that moves.

Why it is more honest than a package

A package of twenty hours a month bills you twenty hours, whether you use five or thirty. Here, the price is the same every month and so is the throughput. Busy months and quiet months balance out, and nobody counts.

The deadlines, in writing

• An answer to any request within four working hours, from somebody who knows your files.
• Forty-eight hours on a short request.
• Five working days on a standard request.

These are stated deadlines, not orders of magnitude. It is the only verifiable commitment a subscription of this kind can carry, and it is the one we make.

The scope is broad by design, because an SME’s need does not fit into a single speciality.

In scope

• The website: pages, content, performance, technical search work, fixes.
• The content: writing, layout, editorial structure.
• The design: templates, materials, visual consistency.
• The automations: connecting your tools, removing re-typing, setting the alerts.
• The integrations: CRM, invoicing, mail, business tools.

What it replaces, in practice

A Partner subscription most often replaces an agency for the website, a freelancer for the content, and a technical supplier for the connections. It is not only a question of cost: above all it is the end of coordinating three contacts who pass subjects between them.

What falls outside the scope

A heavy, framed piece of work, a complete rebuild, a business platform, a first version. Those are projects, with their own framing and their own quote: that is the Project plan. We say so as soon as a request crosses the line, rather than absorbing it in silence and making everything else wait.

A subscription is judged on how it actually runs more than on its list of services.

The monthly check-in

A short conversation, at the start of the month, to set the queue: what comes first, what waits. It lasts twenty minutes and replaces the report nobody reads.

Between check-ins

You write when you need to, without waiting for the next check-in. The request enters the queue, you have an answer within four working hours, and you know where it stands.

We also tell you when a request is not worth making. That is more useful than a systematic yes, and it is what you expect from a team rather than from a supplier.

What you receive

What was delivered, and the few figures that change a decision: qualified enquiries received, pages that are working, real speed on mobile. Not thirty indicators.

The quarter

€2,900 a month quarterly paid in advance, €3,200 monthly. The difference is not a penalty: the quarter lets us plan substantial work rather than stringing short requests together.

It is the broadest plan and therefore the one that most deserves boundaries.

Partner is for you if

• Your digital side has to move every week, and not only when a project is running.
• You have several subjects crossing over: website, content, tools, automations.
• You do not have the volume to hire a complete profile, and you do not want to coordinate three suppliers.
• You prefer a predictable budget to repeated quotes.

It is not for you if

Your need is a simple, stable website: the Presence plan costs eight times less and is enough. Or your need is a single piece of work with an end: that is Project, and there is no reason to pay a subscription for it.

The signal that shows this is the right format

You have a list of things to do on your digital side that never goes down, because each item is too small to justify a quote and too long to do in house. That is exactly the problem this plan solves.

They are always the same, and they deserve a written answer rather than a sales answer.

“What stops you dragging your feet?”

Nothing, other than that you leave. That is the honest answer, and it is also what makes this format healthy: we are paid the same every month, so our only interest is that you stay. A supplier on an hourly package has the opposite interest, which is to consume the quota.

The written deadlines are there to make that commitment verifiable rather than declared.

“What stops you being swamped by our requests?”

The one-task-at-a-time rule. It protects both sides: you do not pay for a queue that does not move, and we do not promise a throughput we could not hold. A request is never refused; it waits its turn, and you see where it stands.

“And if we have nothing to ask for this month?”

It happens, and it is planned for. We then take the initiative: performance, content, security, fixes we have spotted. A month with no request from you is not a month without work, it is a month where we choose.

If that happens three months running, we tell you and we look together at whether the format is still right. Billing an unused subscription is the best way to lose a client in six months.

“Can we try before committing?”

The first quarter is the trial. It is paid in advance because we plan substantial work on it, and it is amply enough to know whether the rhythm and the relationship suit. We prefer that to a trial month that shows nothing beyond our ability to make a good impression.