Orléans Commercial Court Registry

The Orléans Commercial Court Registry needed to modernise its payment handling in a context of high cheque volumes and largely manual processes, which brought a risk of errors, delays in reconciliation and limited visibility over what had actually been collected. Bonne Idée has been working with the Registry for two years on the design and rollout of a semi-automated reconciliation system, making it possible to match cheques issued against amounts actually received, systematically. The solution rests on a close analysis of the financial workflows, controlled automation of the reconciliation rules, consolidated indicators and a gradual approach to change management, which ensured smooth adoption by the teams from the first year.

The solution has significantly sped up the handling of financial operations. On the flows analysed, the time spent on daily reconciliation has fallen by roughly 35 to 45 per cent, mainly thanks to the automation of repetitive checks and the gathering of the data into a single dashboard.

At the same time, the error rate linked to data entry or interpretation has dropped markedly: residual anomalies, previously found several times a month, now amount to only 1 or 2 exceptional cases per quarter, an estimated fall of close to 80 per cent.

That greater reliability and the audit trail now in place make internal controls, audits and management oversight easier. The system is used daily and continues to be refined, an example of gradual, controlled modernisation aligned with the requirements of the public sector.